Hemanth from the Department of Alliance. For DevelopersIO 2023, i released a video session on youtube called "Hands On: Drill in Functionality in Zendesk Explore"
Zendesk drill-in Functionality is a feature that enables you to fine-tune your reports by slicing metrics using additional attributes that are selected or by allowing the report viewer to select from a variety of attributes. It provides greater flexibility and power for delving into your data.
Table of Contents
02:13 What is Zendesk
03:26 Getting Started with Reporting
04:59 Drill in Functionality of Zendesk Explore
It is possible to create great customer experiences by exploring Zendesk, Zendesk Explore, and the practical demonstration of "drill-in" features. Through "drill-in" you can hone reports by adding qualities or letting viewers select from a variety of possibilities. This enhances your capacity to offer first-rate service by enabling deeper insights and personalized analyses.