![[Update] AWS Support plans have been renewed #AWSreInvent](https://images.ctfassets.net/ct0aopd36mqt/33a7q65plkoztFWVfWxPWl/a718447bea0d93a2d461000926d65428/reinvent2025_devio_update_w1200h630.png?w=3840&fm=webp)
[Update] AWS Support plans have been renewed #AWSreInvent
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This is Iwasa.
This morning, AWS Support plans were updated as announced below.
Plan Comparison
You can check the structure of the new plans on the AWS Support pricing page.
Additionally, as of today, you can still view the pre-change information by switching the language to Japanese.
I've summarized the information for both old and new plans.
First, the default plan remains the free Basic plan as before.
The structure of the paid plans has changed quite significantly. There are also pricing impacts.
Old Plan Pricing
- Developer Support
- Minimum payment: $29.00/month
- Or 3% of monthly AWS usage
- Whichever is higher
- Business Support
- Minimum payment: $100.00/month
- Or tiered pricing:
- Monthly AWS usage $0-10,000: 10%
- Monthly AWS usage $10,000-80,000: 7%
- Monthly AWS usage $80,000-250,000: 5%
- Monthly AWS usage over $250,000: 3%
- Whichever is higher
- Enterprise On-Ramp
- Minimum payment: $5,500.00/month
- Or 10% of monthly AWS usage
- Whichever is higher
- Enterprise Support
- Minimum payment: $15,000.00/month
- Or tiered pricing:
- Monthly AWS usage $0-150,000: 10%
- Monthly AWS usage $150,000-500,000: 7%
- Monthly AWS usage $500,000-1,000,000: 5%
- Monthly AWS usage over $1,000,000: 3%
- Whichever is higher
New Plan Pricing
- Business Support +
- Minimum payment: $29/month (per account)
- Or tiered pricing:
- Monthly AWS usage $0-10,000: 9%
- Monthly AWS usage $10,000-80,000: 7%
- Monthly AWS usage $80,000-250,000: 5%
- Monthly AWS usage over $250,000: 3%
- Whichever is higher
- Enterprise Support
- Minimum payment: $5,000/month
- Or tiered pricing:
- Monthly AWS usage $0-150,000: 10%
- Monthly AWS usage $150,000-500,000: 7%
- Monthly AWS usage $500,000-1,000,000: 5%
- Monthly AWS usage over $1,000,000: 3%
- Whichever is higher
- Unified Operations Support
- Minimum payment: $50,000/month
- Or tiered pricing:
- Monthly AWS usage $0-1,000,000: 10%
- Monthly AWS usage $1,000,000-5,000,000: 6%
- Monthly AWS usage over $5,000,000: 5%
- Whichever is higher
Business Support +
The entry-level paid plan after Basic was previously Developer Support, but this has been discontinued and replaced with Business Support + as the first paid plan.
The minimum fee remains $29.00/month, but while the former Developer Support charged 3% of AWS usage when exceeding $29.00/month, the new Business Support + has variable fee percentages (3% to 10%) depending on usage.
Incidentally, the previous Business Support was $100/month with fee percentages of 3%-10%, so it might be better to compare Business Support with Business Support +.
When comparing entry plans, it seems to have become more expensive, but when comparing Business Support plans, the minimum fee has decreased from $100/month to $29/month.
However, since Business Support + allows additional subscription to AWS Countdown Premium, it seems better to compare the Business Support plans directly.
According to the management console, the feature overview of Business Support + is as follows:
- Real-time, contextual responses powered by GenAI
- 24/7 phone, web, and chat access to Cloud Support Engineers
- Human response to business-critical system-down cases within 30 minutes
- Architecture guidance sessions with AWS experts tailored to your use case context
- Over 500 checks with AWS Trusted Advisor best practices
- Programmatic case management via AWS Support API
- Third-party software support for interoperability, configuration, and troubleshooting
The addition of real-time responses powered by GenAI appears to be a key point.
As needed, you can still interact with technical support as before, but the AWS Blog explains that you can also respond using GenAI recommendations.
Enterprise Support
Comparing Enterprise Support plans, the tiered fee percentages remain the same, but the minimum fee has been reduced.
Looking at the content, features like having a TAM seem to be the same, so it appears appropriate to compare the Enterprise Support plans directly.
Full Trusted Advisor functionality is also available.
According to the management console, Enterprise Support provides the following in addition to Business Support +:
- Dedicated Technical Account Manager (TAM)
- Response time of up to 15 minutes for critical cases in production environments
- AWS Security Incident Response (SIR)
- Strategic business reviews with AWS experts
- AWS Countdown event management
- Access to proactive services
Unified Operations Support
A new tier above Enterprise Support, called Unified Operations Support, has been added.
In the management console, this corresponds to the "Unified Operations" in the side menu.
This provides the following in addition to Enterprise Support:
- Dedicated AWS TAM and Domain Specialist Engineer (DSE)
- One regular subscription to AWS Countdown Premium
- Critical workload reviews
- Personalized runbooks and operational procedures
- 24/7 real-time monitoring and alerts
- 5-minute critical incident response target
The addition of a Domain Specialist Engineer (DSE) along with included AWS Countdown Premium and AWS Security Incident Response are notable features.
According to the AWS Blog, the AWS support structure is described as follows, indicating enhanced support compared to the traditional Enterprise Support plan. This support plan is recommended for mission-critical operations.
Your core team comprised of a Technical Account Manager, a Domain Engineer, and a designated Senior Billing and Account Specialist is complemented by on-demand experts in migration, incident management, and security.
Changes in the Management Console
When checking AWS Support plans in the management console under the old plans, it looked like this:
As of today, it has been updated to the new plans:
You can also check more detailed comparisons of each plan from the links at the bottom of the screen.
For Users of Old Plans
Also quoting from the AWS Blog, those currently using the old Developer, Business, or Enterprise On-Ramp plans can continue using their existing plans until January 1, 2027.
If you want to switch to a new plan, you can do so through the management console or by contacting your AWS account team.
For users of the old Enterprise plan, they will be automatically migrated to the new Enterprise plan and can already use new features (such as GenAI responses). Let's check this.
Conclusion
Today, I reviewed the newly updated AWS Support plans.
Those using old plans other than Enterprise will need to consider migration plans by January 1, 2027. This could affect many people, so it's worth paying attention to.
