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# Amazon Connect articles

Amazon Connectは、コンタクトセンター機能を提供するクラウドサービスです。顧客体験の向上とコストの削減を実現します。

I tried calling a flow module from Amazon Connect Customer AI Agent's manual search and searching for reservation information with Lambda

2026.08.19

I organized how far PBX-type extension requirements can be realized with Amazon Connect Customer

2026.08.18

The pricing plan names for Amazon Connect Customer had changed to Connect Customer and Customer Basic.

2026.08.17

I tried automatically making outbound calls from Amazon Connect to the phone number in the email body using AWS Lambda triggered by emails received in Amazon SES

2026.08.05

I tried retrieving inquiry types from a data table using Amazon Connect Customer AI Agent and branching the flow

2026.07.24

Agentic Voice, which enables low-latency and more natural AI voice conversations, is now available in Amazon Connect Customer.

2026.07.22

I tried organizing the tool types that continue conversations and those that end conversations in Amazon Connect Customer AI Agent

2026.07.21

I tried retrieving received text in Amazon Connect Customer two-way SMS and handling it with Lambda

2026.07.17

Here is a summary of Amazon CloudWatch metrics monitoring candidates for Amazon Connect two-way SMS operations

2026.07.09

I tried checking the behavior of calls and recordings when the operator's network has a momentary interruption in Amazon Connect

2026.07.06

[From IVR to AI Conversation] AWS Summit Japan 2026 Customer Support Session Cross-Cutting Report

2026.06.27

I tried organizing the "Add security for your communications widget" settings for Amazon Connect Chat's communication widget

2026.05.20

I tried a workshop on fully automating hotel reservations with Amazon Connect and generative AI

2026.01.14

[Update] You can now improve call quality using Amazon Nova Sonic in specific Amazon Connect regions #AWSreInvent

2025.12.03