I tried setting up auto-replies for specific content using purpose in Zendesk

Hello!
This time, I tried setting up a configuration using one of Zendesk's AI features, Intent, to create specific automatic replies for specific content.

The Intent feature detects the reason behind each ticket. Use Intent to identify ticket trends or automate workflows.

For example, you can set up The requester wants to know why they cannot access their account. Often, the account is blocked or locked. Such as "Why is my account locked" or "Please tell me why my account is blocked"
and create triggers that initiate specific actions when relevant inquiries come in.

Setup Method

Select or Create Intent

There are many default intents available. Of course, you can create your own, but this time we'll set up a trigger using one of the default intents.
From the Admin Center, you can view or create intents under AI > Intent.

From the defaults, I chose the "Why account is blocked" intent.

Set up a Trigger

After selecting or creating an intent,
go to the Admin Center, then Object and Rules > Triggers to create a trigger.

For the condition, select Ticket > Intent > equals > and choose the intent corresponding to blocked account reason.

Since we want to set up an automatic reply, we'll configure an email reply in the actions.

With this, the setup is complete!

This is a useful feature that can also be used for content you don't want to review manually.

Please give it a try!!