Dashboard of Solved ticket in Month and Solved & Unsolved Tickets by Agents Queries in Zendesk Explore

2021.09.28

Zendesk

A cloud-based help desk management solution offering a customer service portal, knowledge base, and online communities to be built. The solution offers a front-end portal, live chat features that are customizable and can be integrated with applications like salesforce and google analytics.

Zendesk Explore

A reporting tool that enhances business, can identify and optimize workflows to help teams and agents and can understand the trends and gain insights where improvements can have an immediate impact. It can be used to know operational efficiency and customer satisfaction. Recent industry research states that about 46% of the industry uses CSAT to measure company success. It has powerful inbuilt reports to view and analyze key information regarding customers and support resources. Use explore to build your reports.

Check below article to know how to create a query in Zendesk Explore

Dashboard

Customizable space for organising and sharing the query's created. Putting on dashboard to better contextual findings.

Demo

Click on Dashboard Changes in color of Title changes that can be done on title Changes in the tab Adding Solved in a month Query insert query Making Changes in the Solved in a month Query

Making changes in widget options Changes in Widget header to make it more clearer Adding Tickets Solved and UnSolved by Agents Query

Same process as adding query of Solved in month

Copying Changes of solved in a month query to solved and unsolved tickets by agents query

selecting the 1 - first query, 2 - clicking copy and 3 - select the 2nd query Editing Query Directly, click on the query Location of Time Filter and Data Filter if we select Time Filters Preview Now in the time filter we select today to see the number of tickets solved today If we select Data Filter Preview Excluding Filter for a query Now after this you can select time or data filter, here I select data filter and down below is the result in preview