Amazon Connect AI agents now support the ability to select Claude Sonnet 5
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Introduction
While checking the AI prompt creation screen for Amazon Connect AI Agents in the Tokyo region as an Amazon Connect Customer, I confirmed that Claude Sonnet 5 (Cross-Region Global) is available for selection. I also confirmed the model ID and corresponding AI prompt types using the CLI's list-models command.
Claude Sonnet 5 was announced for availability on Amazon Bedrock and other services on June 30, 2026.
In my previous observations of model additions to Amazon Connect AI Agents, there were no individual announcements in What's New. This time as well, I could not find any announcement, so I am unsure of exactly when it became selectable in Amazon Connect AI Agents.
Here is my previous article where I confirmed Claude Sonnet 4.6.
In this article, I will introduce what is displayed on the management console and the supported AI prompt types confirmed via CLI.
Claude Sonnet 5 Was Available for Selection in the Management Console
On the AI prompt creation screen in the Tokyo region, Claude Sonnet 5 (Cross-Region Global) was available for selection.
Claude Sonnet 5 (Cross-Region Global) is displayed among the model options
On the same screen, Claude Sonnet 4.6 shows both JP and Global options. On the other hand, only Global was displayed for Claude Sonnet 5.
In the official Amazon Bedrock documentation as well, Claude Sonnet 5 for bedrock-runtime in the Tokyo region supports only Global.
Model ID Was Also Confirmed via CLI
I confirmed the model information for Claude Sonnet 5 using the AWS CLI's qconnect list-models. Please set your own environment's Assistant ID for ASSISTANT_ID below.
aws qconnect list-models \
--region ap-northeast-1 \
--assistant-id "$ASSISTANT_ID" \
--query "modelSummaries[?modelId=='global.anthropic.claude-sonnet-5']" \
--output json
The result is as follows.
[
{
"modelId": "global.anthropic.claude-sonnet-5",
"displayName": "Claude Sonnet 5 (Cross-Region Global)",
"crossRegionStatus": "GLOBAL",
"supportsPromptCaching": true,
"supportedAIPromptTypes": [
"ORCHESTRATION"
],
"modelLifecycle": "ACTIVE"
}
]
The display name on the management console matches the value of displayName, the model ID is global.anthropic.claude-sonnet-5, and supportedAIPromptTypes was ORCHESTRATION only.
In the model list confirmed this time, Claude Sonnet 5 supports AI prompts of the orchestration type.
Summary
In Amazon Connect AI Agents in the Tokyo region, Claude Sonnet 5 (Cross-Region Global) was available for selection from the AI prompt creation screen. The model ID confirmed via CLI was global.anthropic.claude-sonnet-5, and the supported AI prompt type was ORCHESTRATION only.
