平井裕二 | DevelopersIO

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2023年1月入社 AWSソリューションアーキテクト

平井裕二hirai-yuji

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27Posts

In Amazon Connect Customer AI Agent's Agent Assistance, the logged-in user also needs tool permissions.

2026.08.25

I tried restricting AWS Marketplace product subscriptions with AWS Organizations SCP and IAM Identity Center permission sets

2026.08.24

The automatic activation for new members in Amazon Inspector was not applied to regions enabled later on existing accounts.

2026.08.21

Amazon Connect Customer now allows you to automatically extract arbitrary information from conversations using generative AI, making it available for review during ACW (After Contact Work).

2026.08.20

Amazon Connect Customer was able to acquire and take over Osaka 06 numbers.

2026.08.20

A manager assistance feature that allows checking contact center operational status in natural language using Amazon Connect Customer has been made available in preview.

2026.08.19

I tried calling a flow module from Amazon Connect Customer AI Agent's manual search and searching for reservation information with Lambda

2026.08.19

I organized how far PBX-type extension requirements can be realized with Amazon Connect Customer

2026.08.18

The pricing plan names for Amazon Connect Customer had changed to Connect Customer and Customer Basic.

2026.08.17

AWS Organizations Inspector policies apply to new member accounts even when the auto-activation setting is shown as disabled

2026.08.17

I tried skipping Microsoft Entra ID re-sign-in with the SSO extension in Amazon WorkSpaces Secure Browser

2026.08.07

I tried to organize the pricing structure of Amazon WorkSpaces Secure Browser

2026.08.06

I tried automatically making outbound calls from Amazon Connect to the phone number in the email body using AWS Lambda triggered by emails received in Amazon SES

2026.08.05

I tried launching Amazon WorkSpaces Secure Browser integrated with Microsoft Entra ID from My Apps

2026.08.04

I tried updating the AWS Step Functions settings because the Teams Workflows webhook URL had been changed to a new format

2026.07.28

I tried routing Amazon WorkSpaces Secure Browser internet traffic through a Squid proxy on EC2

2026.07.27

I tried retrieving inquiry types from a data table using Amazon Connect Customer AI Agent and branching the flow

2026.07.24

Agentic Voice, which enables low-latency and more natural AI voice conversations, is now available in Amazon Connect Customer.

2026.07.22

I tried integrating Amazon WorkSpaces Secure Browser with Microsoft Entra ID using SAML federation

2026.07.22

I tried organizing the tool types that continue conversations and those that end conversations in Amazon Connect Customer AI Agent

2026.07.21

I tried retrieving received text in Amazon Connect Customer two-way SMS and handling it with Lambda

2026.07.17

Here is a summary of Amazon CloudWatch metrics monitoring candidates for Amazon Connect two-way SMS operations

2026.07.09

Attaching an Amazon Inspector policy in AWS Organizations may take time to activate depending on the region.

2026.07.08

AWS Organizations Inspector policies can now be configured in form format from the Inspector console.

2026.07.07

I tried checking the behavior of calls and recordings when the operator's network has a momentary interruption in Amazon Connect

2026.07.06

I organized the response procedures when enabling opt-in regions after using Amazon Inspector policies in AWS Organizations

2026.07.03

I tried organizing the "Add security for your communications widget" settings for Amazon Connect Chat's communication widget

2026.05.20