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# Amazon Q in Connect articles

In Amazon Connect AI agent self-service, switching to the default AI agent may occur after a Lex session timeout.

2026.09.01

In Amazon Connect Customer AI Agent's Agent Assistance, the logged-in user also needs tool permissions.

2026.08.25

I tried calling a flow module from Amazon Connect Customer AI Agent's manual search and searching for reservation information with Lambda

2026.08.19

I tried retrieving inquiry types from a data table using Amazon Connect Customer AI Agent and branching the flow

2026.07.24

Agentic Voice, which enables low-latency and more natural AI voice conversations, is now available in Amazon Connect Customer.

2026.07.22

I tried organizing the tool types that continue conversations and those that end conversations in Amazon Connect Customer AI Agent

2026.07.21

I tried a workshop on fully automating hotel reservations with Amazon Connect and generative AI

2026.01.14