produced by Classmethod

# Amazon Q in Connect articles

You can now select GPT 5.6 Terra and GPT 5.6 Luna in Amazon Connect Customer AI Agent

2026.10.27

Amazon Connect AI agents now support the ability to select Claude Sonnet 5

2026.10.06

I summarized how to check the conversation content between Amazon Connect customers and AI agents in text form

2026.09.17

I tried retrieving Amazon Connect Customer AI agent self-service conversations using the ListMessages API

2026.09.09

I spoke at "Experience it through a demo! Issues in contact centers solved by generative AI × Amazon Connect Customer"

2026.09.08

In Amazon Connect AI agent self-service, switching to the default AI agent may occur after a Lex session timeout.

2026.09.01

In Amazon Connect Customer AI Agent's Agent Assistance, the logged-in user also needs tool permissions.

2026.08.25

I tried calling a flow module from Amazon Connect Customer AI Agent's manual search and searching for reservation information with Lambda

2026.08.19

I tried retrieving inquiry types from a data table using Amazon Connect Customer AI Agent and branching the flow

2026.07.24

Agentic Voice, which enables low-latency and more natural AI voice conversations, is now available in Amazon Connect Customer.

2026.07.22

I tried organizing the tool types that continue conversations and those that end conversations in Amazon Connect Customer AI Agent

2026.07.21

I tried a workshop on fully automating hotel reservations with Amazon Connect and generative AI

2026.01.14