この記事は公開されてから1年以上経過しています。情報が古い可能性がありますので、ご注意ください。
はじめに
Amazon Connectのコンタクトフローにはエクスポート、インポートする機能があります。(ブログ執筆時点ではベータ版の機能)
開発環境でテストしたコンタクトフローをエクスポートし、本番環境へインポートする際にとても便利な機能ですが、エクスポートするには以下の要件を満たす必要があります。
フローのブロック数が 100 未満である。
フローの合計サイズが 1 MB 未満でである。これらの要件を満たすために、大きなフローは小さいフローに分割することをお勧めします。 とユーザーガイドにも書かれている通り、分割することが望ましいですが、分割できないコンタクトフローでブロック数を確認する方法がありません。
今回はブロック数を確認する方法をまとめてみました。
コンタクトフローのエクスポート
まずは、コンタクトフローをエクスポートします。コンタクトフローは、Amazon Connect UIでのみエクスポートできます。 保存 から フローのエクスポート(ベータ) をクリックし、任意の名前でダウンロードします。ダウンロードしたコンタクトフロー(.json)はこんな感じです。プロンプトの再生ブロックを90、切断ブロックを10配置した合計100ブロックの配置です。
100ブロックのコンタクトフロー(クリックで展開されます)
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"version": "1",
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},
"type": "contactFlow"
}エクスポートされたファイル(json)について
そもそものエクスポートされたファイル(json)は、Contact Flow 言語と同等(厳密にはエクスポートされたファイル(json)がContact Flow 言語とは書かれていない)と思っています。Contact Flow 言語のユーザーガイドだと アクション = ブロック である為、アクションを定義する type を検索するとブロック数が把握できそうです。実際、エクスポートファイル(json)には、"type" という文字列がObject毎にあるのでこれを検索対象とします。
ブロック数の計算
みなさんもよく利用している(と思われる)Visual Studio Codeを使って "type" という文字列を検索してみると、102件が一致しました。ブロック数と合ってない理由はエクスポートされたファイルの後尾に "type": "contactFlow" が含まれているのが理由です。ここは正規表現を使って以下の通り検索すれば解決です。ブロック数が100件であることが確認できます。
^ "type"エクスポートしないでブロック数を計算
先にご案内した方法はエクスポートできた場合の操作です。エクスポートの要件はフローのブロック数が 100 未満である。 なので、ブロック数が100を超えるコンタクトフローはエクスポートしないで計算する必要があります。
AWS CLI(connect)のdescribe-contact-flowを使うとContact Flow 言語で出力できます。AWS CLIを実行できる且つjqがインストールを使えるCloudShellを使ってブロック数を計算します。まずはインスタンスIDとコンタクトIDを調べましょう。
Amazon ConnectのインスタンスIDは、aws connect list-instances の "id" がインスタンスIDになります。
$ aws connect list-instances
{
"InstanceSummaryList": [
{
"Id": "xxxxxxxx-9b06-4d1c-be80-c1a4ba615802",
"Arn": "arn:aws:connect:ap-northeast-1:123456789012:instance/xxxxxxxx-9b06-4d1c-be80-c1a4ba615802",
"IdentityManagementType": "CONNECT_MANAGED",
"InstanceAlias": "demo1",
"CreatedTime": "2022-09-06T00:37:31+00:00",
"ServiceRole": "arn:aws:iam::123456789012:role/aws-service-role/connect.amazonaws.com/AWSServiceRoleForAmazonConnect_fDXVzL30l1L9Orbn5SVU",
"InstanceStatus": "ACTIVE",
"InboundCallsEnabled": true,
"OutboundCallsEnabled": true
},
{
"Id": "zzzzzzzz-af96-43fd-b038-3c07cdd7609c",
"Arn": "arn:aws:connect:ap-northeast-1:123456789012:instance/zzzzzzzz-af96-43fd-b038-3c07cdd7609c",
"IdentityManagementType": "CONNECT_MANAGED",
"InstanceAlias": "demo2",
"CreatedTime": "2020-12-07T03:19:54+00:00",
"ServiceRole": "arn:aws:iam::123456789012:role/aws-service-role/connect.amazonaws.com/AWSServiceRoleForAmazonConnect_KKz5ixYpEfL4nTnFmZKB",
"InstanceStatus": "ACTIVE",
"InboundCallsEnabled": true,
"OutboundCallsEnabled": true
}
]
}対象コンタクトフローのコンタクトIDは、 aws connect list-contact-flows --instance-id インスタンスID の "id" がコンタクトIDになります。ただ、 list-contact-flows には --filters or --filter オプションがないので "Name" のコンタクトフロー名を確認し、同じ要素にある "id" を確認します。
$ aws connect list-contact-flows --instance-id インスタンスID
{
"ContactFlowSummaryList": [
{
"Id": "xxxxxxxx-ab38-49b9-804f-5a66f0405df0",
"Arn": "arn:aws:connect:ap-northeast-1:123456789012:instance/xxxxxxxx-af96-43fd-b038-3c07cdd7609c/contact-flow/xxxxxxxx-ab38-49b9-804f-5a66f0405df0",
"Name": "100",
"ContactFlowType": "CONTACT_FLOW"
},
{
"Id": "zzzzzzzz-e7c8-4d60-9d88-3808fceb2c11",
"Arn": "arn:aws:connect:ap-northeast-1:123456789012:instance/xxxxxxxx-af96-43fd-b038-3c07cdd7609c/contact-flow/xxxxxxxx-e7c8-4d60-9d88-3808fceb2c11",
"Name": "test flow",
"ContactFlowType": "CONTACT_FLOW"
}
]
}調べたインスタンスID、コンタクトIDを引数に以下のコマンドでブロック数を計算します。
$ aws connect describe-contact-flow --instance-id インスタンスID --contact-flow-id コンタクトID --output yaml --query 'ContactFlow.Content' | sed -e "s/\\\//g" |sed -e "s/^\"//g" |jq '[.Metadata.ActionMetadata[]] | length'
101jsonだけを渡す為に、yaml出力に含まれる 'ContactFlow.Content' だけ抽出します。抽出したjsonにはバックスラッシュが含まれている為、sedコマンドで置換します。整形したjsonをjqコマンドで計算します。実行結果には101と出力されました。ブロック数が101あることがわかります。
終わりに
コンタクトフロー内のブロック数を確認する方法でした。冒頭にも書きましたが、一つのコンタクトフローでブロック数が増える場合は、分割またはモジュール化していきましょう。
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