Amazon Q in ConnectでServiceNowをナレッジベースとし、タグで検索対象を絞り込んでみた

$ aws qconnect list-knowledge-bases
{
    "knowledgeBaseSummaries": [
        {
            "knowledgeBaseId": "bbe5faac-a562-41ee-b50b-b53716fbc54c",
            "knowledgeBaseArn": "arn:aws:wisdom:ap-northeast-1:アカウントID:knowledge-base/bbe5faac-a562-41ee-b50b-b53716fbc54c",
            "name": "integration-servicenow-hirai-2-2",
            "knowledgeBaseType": "EXTERNAL",
            "status": "ACTIVE",
            "sourceConfiguration": {
                "appIntegrations": {
                    "appIntegrationArn": "arn:aws:app-integrations:ap-northeast-1:アカウントID:data-integration/9a19f3eb-979d-4652-97fd-ec73b01de3fa",
                    "objectFields": [
                        "number",
                        "workflow_state",
                        "active",
                        "short_description",
                        "sys_mod_count",
                        "sys_id",
                        "wiki",
                        "sys_updated_on",
                        "text"
                    ]
                }

$ aws qconnect list-contents --knowledge-base bbe5faac-a562-41ee-b50b-b53716fbc54c --query "contentSummaries[?metadata.number=='KB0010006']"
[
    {
        "contentArn": "arn:aws:wisdom:ap-northeast-1:アカウントID:content/bbe5faac-a562-41ee-b50b-b53716fbc54c/95786efd-0a48-4956-b8ff-377bc67d8e0a",
        "contentId": "95786efd-0a48-4956-b8ff-377bc67d8e0a",
        "knowledgeBaseArn": "arn:aws:wisdom:ap-northeast-1:アカウントID:knowledge-base/bbe5faac-a562-41ee-b50b-b53716fbc54c",
        "knowledgeBaseId": "bbe5faac-a562-41ee-b50b-b53716fbc54c",
        "name": "KB0010006",
        "revisionId": "OGU0MjAyNWQ2OWUyMzIzNjY1OGYyZGY1MGNlNTVlNjc0NmM1OWQxYTkxMjY3OTMwZjZmYjkyNDk2ODFjMWQzYg==",
        "title": "札幌オフィス",
        "contentType": "application/x.wisdom-json;source=servicenow",
        "status": "ACTIVE",
        "metadata": {
            "active": "true",
            "aws:wisdom:externalVersion": "3",
            "number": "KB0010006",
            "short_description": "札幌オフィス",
            "sys_mod_count": "3",
            "workflow_state": "Published"
        },
        "tags": {}
    }
]

$ aws qconnect tag-resource \
  --resource-arn "arn:aws:wisdom:ap-northeast-1:アカウントID:content/bbe5faac-a562-41ee-b50b-b53716fbc54c/95786efd-0a48-4956-b8ff-377bc67d8e0a" \
  --tags '{"category":"product_info","content_type":"address_sapporo"}'

$ aws qconnect list-tags-for-resource \
--resource-arn "arn:aws:wisdom:ap-northeast-1:アカウントID:content/bbe5faac-a562-41ee-b50b-b53716fbc54c/95786efd-0a48-4956-b8ff-377bc67d8e0a"

{
    "tags": {
        "content_type": "address_sapporo",
        "category": "product_info"
    }
}

{
    "Version": "2012-10-17",
    "Statement":[
        {
            "Effect": "Allow",
            "Action": [
                "connect:DescribeContact",
                "wisdom:UpdateSession"
            ],
            "Resource": "*"
        }
    ]
}

import json
import boto3
from botocore.exceptions import ClientError

connect_client = boto3.client('connect')
qconnect_client = boto3.client('qconnect')

def lambda_handler(event, context):
    print('Event Received: ' + json.dumps(event, ensure_ascii=False))

    # Connectコンタクトデータとパラメータの取得
    contact_data = event.get('Details', {}).get('ContactData', {})
    tag_filter = event.get('Details', {}).get('Parameters', {}).get('tagFilter')
    print("Tag Filter: ", json.dumps(tag_filter))

    # Amazon Connect Contactの情報を取得
    try:
        contact_response = connect_client.describe_contact(
            InstanceId=contact_data.get('InstanceARN'),
            ContactId=contact_data.get('ContactId')
        ).get("Contact", {})

        print(f"Describe ContactId: {contact_data.get('ContactId')}: {json.dumps(contact_response, default=str)}")
    except ClientError as e:
        error_message = f"ClientError - DescribeContact for ContactId: {contact_data.get('ContactId')} - {e}"
        print(error_message)
        return {"success": False}

    # Amazon Q in Connect セッション情報の抽出
    wisdom_info = contact_response.get("WisdomInfo", {})
    session_arn = wisdom_info.get("SessionArn")

    if not session_arn:
        error_message = f"No Amazon Q in Connect session found for ContactId: {contact_data.get('ContactId')}"
        print(error_message)
        return {"success": False}

    # セッションARNからアシスタントIDとセッションIDを抽出
    try:
        arn_parts = session_arn.split('/')
        assistant_id = arn_parts[1]
        session_id = arn_parts[2]
    except (IndexError, AttributeError) as e:
        error_message = f"Error parsing session ARN: {session_arn} - {e}"
        print(error_message)
        return {"success": False}

    # タグフィルターの処理とセッションの更新
    try:
        # タグフィルターが文字列の場合、JSONオブジェクトに変換
        if isinstance(tag_filter, str):
            try:
                tag_filter_json = json.loads(tag_filter)
            except json.JSONDecodeError:
                error_message = f"Invalid JSON in tagFilter parameter: {tag_filter}"
                print(error_message)
                return {
                    "statusCode": 400,
                    "body": error_message
                }
        else:
            tag_filter_json = tag_filter

        # セッションにタグフィルターを適用
        update_session_response = qconnect_client.update_session(
            assistantId=assistant_id,
            sessionId=session_id,
            tagFilter=tag_filter_json
        ).get("session", {})

        print("Update Session Response: ", json.dumps(update_session_response))
        return {"success": True}
    except Exception as e:
        print(f"Error: {str(e)}")
        return {"success": False}

{
	"tagCondition": {
		"key": "content_type",
		"value": "address_sapporo"
	}
}

{
  "andConditions": [
    {
      "key": "content_type",
      "value": "address_sapporo"
    },
    {
      "key": "category",
      "value": "product_info"
    }
  ]
}

{
  "orConditions": [
    {
      "tagCondition": {
        "key": "content_type",
        "value": "address_sapporo"
      }
    },
    {
      "tagCondition": {
        "key": "content_type",
        "value": "address_tokyo"
      }
    }
  ]
}

{
  "orConditions": [
    {
      "andConditions": [
        {
          "key": "content_type",
          "value": "address"
        },
        {
          "key": "region",
          "value": "hokkaido"
        }
      ]
    },
    {
      "tagCondition": {
        "key": "priority",
        "value": "high"
      }
    }
  ]
}

日比谷本社オフィス：
〒105-0003
東京都港区西新橋1-1-1 日比谷フォートタワー26階

札幌オフィス：
〒060-0003
北海道札幌市中央区北3条西1-1-1 札幌ブリックキューブ10階

アクセス：
・JR札幌駅 南口東改札口から徒歩7分
・地下鉄東豊線/南北線 さっぽろ駅 21番出口から徒歩1分
・地下鉄東西線 大通駅から徒歩7分

札幌オフィスは札幌ブリックキューブ10階にあります。住所は〒060-0003 北海道札幌市中央区北3条西1-1-1です。

アクセス方法：
・JR札幌駅 南口東改札口から徒歩7分
・地下鉄東豊線/南北線 さっぽろ駅21番出口から徒歩1分
・地下鉄東西線 大通駅から徒歩7分