Can I check the phone numbers stored in the Amazon Connect callback queue?

2024.05.21

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The issue

I would like to check the phone numbers stored in the Amazon Connect callback queue, but I was unable to do so through the contact flow.
Can I check the phone numbers stored in the Amazon Connect callback queue?

The solution

You cannot check the phone numbers stored in the callback queue through the contact flow.

Currently there isn't a way to see the phone numbers of the contacts waiting for callbacks.

AWS official documentation.

As an alternative, you could consider using Lambda or a database service to store phone numbers externally before transferring calls to the callback queue.
For information on how to use the callback feature, please refer to the following blog where it is also introduced.

References