電話での問い合わせを、製品名に応じて適切な担当者へ振り分けるAIチャットボットの精度検証[Amazon Lex カスタムスロットタイプ（値を展開）]

AWSTemplateFormatVersion: 2010-09-09
Description: Amazon Lex Bot with Intent creation (Japanese)

Parameters:
  LexBotName:
    Type: String
    Default: cm-hirai-product-name
    Description: The name of the Lex bot
  SlotName:
    Type: String
    Default: name
    Description: The name of the slot
  CustomSlotTypeName:
    Type: String
    Default: productname
    Description: The name of the custom slot type
  AliasName:
    Type: String
    AllowedValues:
      - dev
      - prd
    Default: dev
    Description: The alias name for the Lex bot

Resources:
  MyLexBot:
    Type: AWS::Lex::Bot
    Properties:
      Name: !Ref LexBotName
      Description: !Ref LexBotName
      DataPrivacy: 
        ChildDirected: false
      IdleSessionTTLInSeconds: 300
      RoleArn: !GetAtt LexBotRole.Arn
      BotLocales:
        - LocaleId: ja_JP  
          NluConfidenceThreshold: 0.40
          VoiceSettings:
            VoiceId: Kazuha
          Intents:
            - Name: FallbackIntent
              ParentIntentSignature: AMAZON.FallbackIntent
            - Name: ProductName
              SampleUtterances:
                - Utterance: '{name}'
                - Utterance: 製品カテゴリー名は、{name}です。
                - Utterance: '{name}です。'
                - Utterance: 聞きたいのは、{name}についてです。
              Slots:
                - Name: !Ref SlotName
                  SlotTypeName: !Ref CustomSlotTypeName
                  ValueElicitationSetting:
                    SlotConstraint: Required
                    PromptSpecification:
                      MaxRetries: 3
                      MessageGroupsList:
                        - Message: 
                            PlainTextMessage: 
                              Value: 製品カテゴリー名をお伝え下さい。
              IntentConfirmationSetting: 
                PromptSpecification:
                  MaxRetries: 3
                  MessageGroupsList:
                    - Message:
                        PlainTextMessage:
                          Value: 製品カテゴリー名は、{name}、ですね。よろしければ、はい、と、異なる場合、いいえ、とお伝え下さい。
                ## 確認プロンプトに NOと伝えた場合のボットのプロンプト
                # DeclinationResponse:
                #   MessageGroupsList:
                #     - Message:
                #         PlainTextMessage:
                #           Value: 正しく製品カテゴリー名を聞き取れず、申し訳ございません。
              ## 応答を閉じる
              # IntentClosingSetting:
              #   ClosingResponse:
              #     MessageGroupsList:
              #       - Message:
              #           PlainTextMessage:
              #             Value: 担当者にお繋ぎします
              SlotPriorities:
                - Priority: 1
                  SlotName: !Ref SlotName
          SlotTypes:
            - Name: !Ref CustomSlotTypeName
              ValueSelectionSetting:
                ResolutionStrategy: ORIGINAL_VALUE
              SlotTypeValues:
                - SampleValue: 
                    Value: Wifi
                - SampleValue: 
                    Value: HDMI
                - SampleValue: 
                    Value: LED
                - SampleValue: 
                    Value: スマートホームデバイス
                - SampleValue: 
                    Value: スマートプラグ
                - SampleValue: 
                    Value: スマートウォッチ
                - SampleValue: 
                    Value: スマートスピーカー
                - SampleValue: 
                    Value: スマートドアベル
                - SampleValue: 
                    Value: スマートガーデニングセット
                - SampleValue: 
                    Value: スマートミラー
                - SampleValue: 
                    Value: スマート体重計
                - SampleValue: 
                    Value: ポータブルソーラーパネル
                - SampleValue: 
                    Value: ポータブルバッテリー
                - SampleValue: 
                    Value: ポータブルエアコン
                - SampleValue: 
                    Value: ポータブルプロジェクター
                - SampleValue: 
                    Value: 電動自転車
                - SampleValue: 
                    Value: 電動ロボット掃除機
                - SampleValue: 
                    Value: 電動歯ブラシ
                - SampleValue: 
                    Value: 電動キックスクーター
                - SampleValue: 
                    Value: ノイズキャンセリング付きヘッドセット
                - SampleValue: 
                    Value: ヘッドセット
                - SampleValue: 
                    Value: ワイヤレスヘッドセット
                - SampleValue: 
                    Value: ワイヤレスキーボード
                - SampleValue: 
                    Value: エアフライヤー
                - SampleValue: 
                    Value: ウォーターサーバー
      TestBotAliasSettings:
        BotAliasLocaleSettings:
          - LocaleId: ja_JP
            BotAliasLocaleSetting:
              Enabled: true
        ConversationLogSettings:
          TextLogSettings:
            - Enabled: true
              Destination: 
                CloudWatch: 
                  CloudWatchLogGroupArn: !Sub "arn:aws:logs:${AWS::Region}:${AWS::AccountId}:log-group:${CloudWatchLogGroup}"
                  LogPrefix: TestBotAlias/
          AudioLogSettings:
            - Enabled: true
              Destination:
                S3Bucket:
                  S3BucketArn: !GetAtt S3Bucket.Arn
                  LogPrefix: TestBotAlias/
  MyLexBotAlias:
    Type: AWS::Lex::BotAlias
    Properties:
      BotAliasName: dev
      BotId: !Ref MyLexBot
      ConversationLogSettings:
        TextLogSettings:
          - Enabled: true
            Destination: 
              CloudWatch: 
                CloudWatchLogGroupArn: !Sub "arn:aws:logs:${AWS::Region}:${AWS::AccountId}:log-group:${CloudWatchLogGroup}"
                LogPrefix: dev/
        AudioLogSettings:
          - Enabled: true
            Destination:
              S3Bucket:
                S3BucketArn: !GetAtt S3Bucket.Arn
                LogPrefix: dev/
  LexBotRole:
    Type: AWS::IAM::Role
    Properties:
      AssumeRolePolicyDocument:
        Version: 2012-10-17
        Statement:
          - Effect: Allow
            Principal:
              Service: lexv2.amazonaws.com
            Action: sts:AssumeRole
      Policies:
        - PolicyName: !Sub ${LexBotName}-policy
          PolicyDocument:
            Version: 2012-10-17
            Statement:
              - Effect: Allow
                Action:
                  - polly:SynthesizeSpeech
                Resource: '*'
              - Effect: Allow
                Action: 
                  - s3:PutObject
                Resource: 
                  - !Sub "arn:aws:s3:::${S3Bucket}/*"
              - Effect: Allow
                Action:
                  - logs:CreateLogStream
                  - logs:PutLogEvents
                Resource: 
                  - !Sub "arn:aws:logs:${AWS::Region}:${AWS::AccountId}:log-group:${CloudWatchLogGroup}:*"
  CloudWatchLogGroup:
    Type: AWS::Logs::LogGroup
    Properties:
      LogGroupName: !Sub "/aws/lex/${LexBotName}"
      RetentionInDays: 365
  S3Bucket:
    Type: AWS::S3::Bucket
    Properties:
      BucketName: !Sub ${LexBotName}-${AWS::AccountId}

{
  "Version": "2019-10-30",
  "StartAction": "50e274c4-cb71-435e-87c7-721dc2e375da",
  "Metadata": {
    "entryPointPosition": {
      "x": -108,
      "y": 93.6
    },
    "ActionMetadata": {
      "50e274c4-cb71-435e-87c7-721dc2e375da": {
        "position": {
          "x": 6.4,
          "y": 44
        }
      },
      "b408fe22-753f-4414-84c7-1a6f413fe461": {
        "position": {
          "x": 948.8,
          "y": 16
        },
        "conditions": [],
        "conditionMetadata": [
          {
            "id": "d8e854c6-6beb-4266-9d18-1f0d1841404e",
            "operator": {
              "name": "Starts with",
              "value": "StartsWith",
              "shortDisplay": "starts with"
            },
            "value": "スマート"
          },
          {
            "id": "436c2534-f1c0-49ea-84ac-f116c99f3799",
            "operator": {
              "name": "Starts with",
              "value": "StartsWith",
              "shortDisplay": "starts with"
            },
            "value": "ポータブル"
          },
          {
            "id": "455eaa98-d706-4725-8b9d-7a0e71f6a6a9",
            "operator": {
              "name": "Starts with",
              "value": "StartsWith",
              "shortDisplay": "starts with"
            },
            "value": "電動"
          }
        ]
      },
      "25fb5cce-3b55-4437-ac92-762fc10075eb": {
        "position": {
          "x": 1184,
          "y": -273.6
        }
      },
      "59634578-ccd2-4611-b712-157387e57421": {
        "position": {
          "x": 1192,
          "y": 267.2
        }
      },
      "63dc1a56-814e-4fcd-99a5-4d996d53b969": {
        "position": {
          "x": 1188,
          "y": -100
        }
      },
      "c2f5a2bc-70b8-46c4-8e1c-f83c5f0c9859": {
        "position": {
          "x": 1188.8,
          "y": 78.4
        }
      },
      "c4b8c59e-b442-412f-a61d-b814228b9d35": {
        "position": {
          "x": 1634.4,
          "y": 545.6
        }
      },
      "1bfc1f5d-3d25-4df5-aebf-a07fa038e6c7": {
        "position": {
          "x": 217.6,
          "y": 40
        },
        "children": [
          "09aaa689-c70e-47df-a3d7-03c491c5671a"
        ],
        "overrideConsoleVoice": true,
        "fragments": {
          "SetContactData": "09aaa689-c70e-47df-a3d7-03c491c5671a"
        },
        "overrideLanguageAttribute": true
      },
      "09aaa689-c70e-47df-a3d7-03c491c5671a": {
        "position": {
          "x": 217.6,
          "y": 40
        },
        "dynamicParams": []
      },
      "d91c47e9-e290-41bd-ac9c-6cec01fa2d53": {
        "position": {
          "x": 703.2,
          "y": 17.6
        },
        "parameters": {
          "Attributes": {
            " ProductName": {
              "useDynamic": true
            }
          }
        },
        "dynamicParams": [
          " ProductName"
        ]
      },
      "68fde90b-0556-4346-a7af-0b04c793511e": {
        "position": {
          "x": 714.4,
          "y": 396
        }
      },
      "aa614095-6077-495c-a43e-6a804ff15e17": {
        "position": {
          "x": 712,
          "y": 585.6
        }
      },
      "c5c8cd2b-ce74-48a2-a386-52079e55cfb0": {
        "position": {
          "x": 1419.2,
          "y": 477.6
        }
      },
      "1834c1dc-7366-4de8-91ba-e9abcf6d90a4": {
        "position": {
          "x": 436,
          "y": 23.2
        },
        "parameters": {
          "LexV2Bot": {
            "AliasArn": {
              "displayName": "TestBotAlias",
              "useLexBotDropdown": true,
              "lexV2BotName": "cm-hirai-product-name"
            }
          }
        },
        "useLexBotDropdown": true,
        "lexV2BotName": "cm-hirai-product-name",
        "lexV2BotAliasName": "TestBotAlias",
        "conditionMetadata": [
          {
            "id": "f1c8bcf8-19dc-4829-a922-6372c07ee504",
            "operator": {
              "name": "Equals",
              "value": "Equals",
              "shortDisplay": "="
            },
            "value": " ProductName"
          }
        ]
      }
    },
    "Annotations": [],
    "name": "cm-hirai-product-name-by-lex",
    "description": "",
    "type": "contactFlow",
    "status": "PUBLISHED",
    "hash": {}
  },
  "Actions": [
    {
      "Parameters": {
        "FlowLoggingBehavior": "Enabled"
      },
      "Identifier": "50e274c4-cb71-435e-87c7-721dc2e375da",
      "Type": "UpdateFlowLoggingBehavior",
      "Transitions": {
        "NextAction": "1bfc1f5d-3d25-4df5-aebf-a07fa038e6c7"
      }
    },
    {
      "Parameters": {
        "ComparisonValue": "$.Attributes. ProductName"
      },
      "Identifier": "b408fe22-753f-4414-84c7-1a6f413fe461",
      "Type": "Compare",
      "Transitions": {
        "NextAction": "59634578-ccd2-4611-b712-157387e57421",
        "Conditions": [
          {
            "NextAction": "25fb5cce-3b55-4437-ac92-762fc10075eb",
            "Condition": {
              "Operator": "TextStartsWith",
              "Operands": [
                "スマート"
              ]
            }
          },
          {
            "NextAction": "63dc1a56-814e-4fcd-99a5-4d996d53b969",
            "Condition": {
              "Operator": "TextStartsWith",
              "Operands": [
                "ポータブル"
              ]
            }
          },
          {
            "NextAction": "c2f5a2bc-70b8-46c4-8e1c-f83c5f0c9859",
            "Condition": {
              "Operator": "TextStartsWith",
              "Operands": [
                "電動"
              ]
            }
          }
        ],
        "Errors": [
          {
            "NextAction": "59634578-ccd2-4611-b712-157387e57421",
            "ErrorType": "NoMatchingCondition"
          }
        ]
      }
    },
    {
      "Parameters": {
        "Text": "スマート関連担当者"
      },
      "Identifier": "25fb5cce-3b55-4437-ac92-762fc10075eb",
      "Type": "MessageParticipant",
      "Transitions": {
        "NextAction": "c5c8cd2b-ce74-48a2-a386-52079e55cfb0",
        "Errors": [
          {
            "NextAction": "c5c8cd2b-ce74-48a2-a386-52079e55cfb0",
            "ErrorType": "NoMatchingError"
          }
        ]
      }
    },
    {
      "Parameters": {
        "Text": "その他担当者"
      },
      "Identifier": "59634578-ccd2-4611-b712-157387e57421",
      "Type": "MessageParticipant",
      "Transitions": {
        "NextAction": "c5c8cd2b-ce74-48a2-a386-52079e55cfb0",
        "Errors": [
          {
            "NextAction": "c5c8cd2b-ce74-48a2-a386-52079e55cfb0",
            "ErrorType": "NoMatchingError"
          }
        ]
      }
    },
    {
      "Parameters": {
        "Text": "ポータブル関連担当者"
      },
      "Identifier": "63dc1a56-814e-4fcd-99a5-4d996d53b969",
      "Type": "MessageParticipant",
      "Transitions": {
        "NextAction": "c5c8cd2b-ce74-48a2-a386-52079e55cfb0",
        "Errors": [
          {
            "NextAction": "c5c8cd2b-ce74-48a2-a386-52079e55cfb0",
            "ErrorType": "NoMatchingError"
          }
        ]
      }
    },
    {
      "Parameters": {
        "Text": "電動関連担当者"
      },
      "Identifier": "c2f5a2bc-70b8-46c4-8e1c-f83c5f0c9859",
      "Type": "MessageParticipant",
      "Transitions": {
        "NextAction": "c5c8cd2b-ce74-48a2-a386-52079e55cfb0",
        "Errors": [
          {
            "NextAction": "c5c8cd2b-ce74-48a2-a386-52079e55cfb0",
            "ErrorType": "NoMatchingError"
          }
        ]
      }
    },
    {
      "Parameters": {},
      "Identifier": "c4b8c59e-b442-412f-a61d-b814228b9d35",
      "Type": "DisconnectParticipant",
      "Transitions": {}
    },
    {
      "Parameters": {
        "TextToSpeechVoice": "Takumi",
        "TextToSpeechEngine": "Neural",
        "TextToSpeechStyle": "None"
      },
      "Identifier": "1bfc1f5d-3d25-4df5-aebf-a07fa038e6c7",
      "Type": "UpdateContactTextToSpeechVoice",
      "Transitions": {
        "NextAction": "09aaa689-c70e-47df-a3d7-03c491c5671a"
      }
    },
    {
      "Parameters": {
        "LanguageCode": "ja-JP"
      },
      "Identifier": "09aaa689-c70e-47df-a3d7-03c491c5671a",
      "Type": "UpdateContactData",
      "Transitions": {
        "NextAction": "1834c1dc-7366-4de8-91ba-e9abcf6d90a4",
        "Errors": [
          {
            "NextAction": "1834c1dc-7366-4de8-91ba-e9abcf6d90a4",
            "ErrorType": "NoMatchingError"
          }
        ]
      }
    },
    {
      "Parameters": {
        "Attributes": {
          " ProductName": "$.Lex.Slots.name"
        },
        "TargetContact": "Current"
      },
      "Identifier": "d91c47e9-e290-41bd-ac9c-6cec01fa2d53",
      "Type": "UpdateContactAttributes",
      "Transitions": {
        "NextAction": "b408fe22-753f-4414-84c7-1a6f413fe461",
        "Errors": [
          {
            "NextAction": "b408fe22-753f-4414-84c7-1a6f413fe461",
            "ErrorType": "NoMatchingError"
          }
        ]
      }
    },
    {
      "Parameters": {
        "Text": "デフォルト"
      },
      "Identifier": "68fde90b-0556-4346-a7af-0b04c793511e",
      "Type": "MessageParticipant",
      "Transitions": {
        "NextAction": "c5c8cd2b-ce74-48a2-a386-52079e55cfb0",
        "Errors": [
          {
            "NextAction": "c5c8cd2b-ce74-48a2-a386-52079e55cfb0",
            "ErrorType": "NoMatchingError"
          }
        ]
      }
    },
    {
      "Parameters": {
        "Text": "エラー"
      },
      "Identifier": "aa614095-6077-495c-a43e-6a804ff15e17",
      "Type": "MessageParticipant",
      "Transitions": {
        "NextAction": "c5c8cd2b-ce74-48a2-a386-52079e55cfb0",
        "Errors": [
          {
            "NextAction": "c5c8cd2b-ce74-48a2-a386-52079e55cfb0",
            "ErrorType": "NoMatchingError"
          }
        ]
      }
    },
    {
      "Parameters": {
        "LoopCount": "10"
      },
      "Identifier": "c5c8cd2b-ce74-48a2-a386-52079e55cfb0",
      "Type": "Loop",
      "Transitions": {
        "NextAction": "c4b8c59e-b442-412f-a61d-b814228b9d35",
        "Conditions": [
          {
            "NextAction": "1834c1dc-7366-4de8-91ba-e9abcf6d90a4",
            "Condition": {
              "Operator": "Equals",
              "Operands": [
                "ContinueLooping"
              ]
            }
          },
          {
            "NextAction": "c4b8c59e-b442-412f-a61d-b814228b9d35",
            "Condition": {
              "Operator": "Equals",
              "Operands": [
                "DoneLooping"
              ]
            }
          }
        ]
      }
    },
    {
      "Parameters": {
        "Text": "製品カテゴリーをお伝え下さい。",
        "LexV2Bot": {
          "AliasArn": "arn:aws:lex:ap-northeast-1:123456789012:bot-alias/CUDVWVOCYQ/TSTALIASID"
        }
      },
      "Identifier": "1834c1dc-7366-4de8-91ba-e9abcf6d90a4",
      "Type": "ConnectParticipantWithLexBot",
      "Transitions": {
        "NextAction": "aa614095-6077-495c-a43e-6a804ff15e17",
        "Conditions": [
          {
            "NextAction": "d91c47e9-e290-41bd-ac9c-6cec01fa2d53",
            "Condition": {
              "Operator": "Equals",
              "Operands": [
                " ProductName"
              ]
            }
          }
        ],
        "Errors": [
          {
            "NextAction": "68fde90b-0556-4346-a7af-0b04c793511e",
            "ErrorType": "NoMatchingCondition"
          },
          {
            "NextAction": "aa614095-6077-495c-a43e-6a804ff15e17",
            "ErrorType": "NoMatchingError"
          }
        ]
      }
    }
  ]
}

{
    "timestamp": "2024-07-22T08:01:44.828Z",
    "messages": [
        {
            "contentType": "PlainText",
            "content": "商材名は、スマート プラグ、ですね。よろしければ、はい、と、異なる場合、いいえ、とお伝え下さい。"
        }
    ],
    "messageVersion": "2.0",
    "requestAttributes": {
        "x-amz-lex:accept-content-types": "PlainText,SSML",
        "x-amz-lex:channels:platform": "Connect"
    },
    "sessionId": "c9f3518a-5844-403f-ad61-71a4d168df89",
    "dialogEventLogs": [
        {
            "dialogStepLabel": "Intent/ProductName/StartIntent",
            "nextStep": {
                "dialogAction": {
                    "type": "InvokeDialogCodeHook"
                }
            }
        },
        {
            "dialogStepLabel": "Intent/ProductName/StartIntent/CodeHook/Success",
            "nextStep": {
                "dialogAction": {
                    "type": "ElicitSlot",
                    "slotToElicit": "name"
                }
            }
        },
        {
            "dialogStepLabel": "Intent/ProductName/Slot/name/Success",
            "nextStep": {
                "dialogAction": {
                    "type": "ConfirmIntent"
                }
            }
        }
    ],
    "requestId": "e43ddc62-4cfa-4e0f-8e65-153adb6935ee-ut-0",
    "isTestWorkbenchTraffic": false,
    "inputMode": "Speech",
    "bargeIn": "false",
    "operationName": "StartConversation",
    "interpretations": [
        {
            "nluConfidence": "1.00",
            "intent": {
                "name": "ProductName",
                "state": "InProgress",
                "confirmationState": "None",
                "slots": {
                    "name": {
                        "value": {
                            "originalValue": "スマート プラグ",
                            "interpretedValue": "スマート プラグ",
                            "resolvedValues": [
                                "スマートプラグ"
                            ]
                        },
                        "shape": "Scalar"
                    }
                }
            },
            "interpretationSource": "Lex"
        },
        {
            "intent": {
                "name": "FallbackIntent",
                "slots": {}
            },
            "interpretationSource": "Lex"
        }
    ],
    "developerOverride": false,
    "bot": {
        "name": "cm-hirai-product-name",
        "version": "DRAFT",
        "id": "CUDVWVOCYQ",
        "aliasName": "TestBotAlias",
        "aliasId": "TSTALIASID",
        "localeId": "ja_JP"
    },
    "sessionState": {
        "sessionAttributes": {},
        "intent": {
            "name": "ProductName",
            "state": "InProgress",
            "confirmationState": "None",
            "slots": {
                "name": {
                    "value": {
                        "originalValue": "スマート プラグ",
                        "interpretedValue": "スマート プラグ",
                        "resolvedValues": [
                            "スマートプラグ"
                        ]
                    },
                    "shape": "Scalar"
                }
            }
        },
        "dialogAction": {
            "type": "ConfirmIntent"
        },
        "originatingRequestId": "e43ddc62-4cfa-4e0f-8e65-153adb6935ee"
    },
    "inputTranscript": "スマート プラグ",
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